What you see
A message in place of the room when you open a room link or type a room code, or a short note in the editor while you are in a room. Find its first words below. How rooms work is in rooms; how many people each plan lets in is in people limits; who can edit is in links and roles; sharing a project without a room is in sharing.
Joining a room
- "This room is full." The room holds as many people as the owner's plan allows: two on Free (the owner and one more), no plan limit on Pro and the other paid plans, and at most 100 people in any room. Ask whoever sent the link to let somebody out, or press Work on your own copy.
- "That class link has expired; ask for a new one" or "That link is no longer valid." Room links last 30 days, invites 8 hours unless the owner chose longer, and help links 3 hours. The owner can also take a link back. Ask for a new one.
- "This project is not shared with you." The link is for a different account, or the project is private. Ask the owner to share it again.
- "The owner has locked this room, so nobody new can join right now." Ask the owner to unlock it.
- "The owner removed you from this room." Ask the owner if that was a mistake.
- "This project belongs to a student, so only people in their class can join." Student projects only open in rooms for their own class. Sign in with your class account.
- "Student accounts can only join rooms from their own class."
- "Too many joins; wait a moment." Wait a few seconds and open the link again.
- "This project is read-only on its owner's plan, so it does not open in a room." The owner has more projects than their plan keeps editable. See a project did not save.
- "Live collaboration is not switched on here." Reload the page. If it stays, write to us.
Room codes
Room codes are eight letters a teacher shows the class.
- "That code does not open a room. Check it with your teacher." The code is mistyped, more than 8 hours old, stopped, or from another class.
- "Sign in with your class account, then type the code."
- "That is a lot of codes. Wait a minute and try again."
- "Room codes are for classes. Share the room link instead."
While you are in a room
- "That link has been taken back", "room ended" or "you are no longer in this class". The room closed for you. Your own copy is still on screen.
- "You are watching this project, so that change was not saved." You joined as a watcher. Ask the owner for an edit link, and sign in: a signed out visitor always watches.
- "Someone else changed that first; your change was not applied." Two people changed the same thing. Look at it again and make your change.
- "Too many changes at once; some were dropped." Try again in a moment.
- "That change would make the project too big to save" or "That change is ... in one go". Make it in smaller pieces, for example paste half and then the rest.
- Chat: "The owner has turned chat off", "Slow down a little" (about one message every 1.5 seconds) or "That message has a word the room does not allow".
Sending an invite by email
- "Confirm your email address first." The link is in your inbox.
- "That is twenty invites in an hour." Try again in an hour, or copy the room link.
- "Save this project to your account first, then send the invite."
- Child and student accounts do not send email invites. Copy the room link instead.
Still stuck
Write to us from /support with the exact words you saw.