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Troubleshooting

Class and join code messages

What the messages about joining a class, class logins and handing in work mean, and what to do.

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Mokxi teamTroubleshooting

What you see

A message on the join page, the class login page, the class page or beside Submit to my class. Find its first words below. Setting up a class is in for teachers; seats and rosters are in rosters and seats; handing in is in hand-outs and submissions.

Joining with a code

  • "A join code is six characters, like 7HK2QP." Check the code for a missing or extra letter.
  • "No class has that code." The code is mistyped, or the teacher deleted or remade the class. Check it with your teacher.
  • "That is a lot of codes. Ask your teacher for the right one." Ten wrong codes in fifteen minutes pause joining for that account for a while. Get the code from your teacher, then try again.
  • "This class is full. Ask your teacher." Every seat the teacher's plan pays for is taken. Only the teacher can make room: they remove a student who left, or add seats. From a Google Classroom link the same thing says "Every seat in this class is taken". Open the link again once the teacher has made room.

Class logins

A class login is a class code, a name and a password from a card your teacher printed.

  • "That code, name and password do not match." Type them exactly as the card has them. The name has to match the card, spaces included.
  • "Too many wrong passwords for this name." That name is paused for 15 minutes. Wait, or ask your teacher for a new password.
  • "Too many tries from here." Many wrong logins came from your school's network at once. Wait a few minutes.
  • "Your teacher looks after this account, so this is not something it can do." A class login can build, save and hand in work. Billing, joining another class, GitHub, API tokens and closing the account are for the teacher.

Handing in work

  • "This class is not taking new work at the moment. Your work is safe." The teacher's free trial or plan ended, or the class has more students than the plan pays for. Your project is saved. Your teacher sees why on the class page and can fix it.
  • "Save the project to your account first." A hand-in is a saved project. Press Save, then Submit to my class in the Save menu (see saving).
  • "Your teacher has graded this, so their grades stay on your submission." Ask your teacher if you want to change it.

For teachers

  • "The class tools ... come with Pro, for 10 students, and Classroom." The live wall, auto-graded checks, the CSV exports and the class switches for Real internet and Mokxi AI are class tools. The class, its roster, hand-outs and feedback keep working on every plan. The free 30-day trial has the class tools too.
  • "Classes come with Pro" or "this plan runs ... classes". See plans.
  • "There are already ... people in this class." You set the seats lower than the number of students in it. Remove students first.
  • "This class is full, so there is no room for another student" (making class logins). Make room, or add seats to your plan.
  • "This account has had its free trial." The trial is once per account and once per email inbox. Classroom keeps your class going, $9.99 a student a year in the US (less where a regional price applies) from 5 students.
  • "This is the sample class, so nothing on it can be changed." Make a class of your own and every button works.

Still stuck

Write to us from /support with the exact words you saw.