What you see
Something works on the website but not in the app, or the app asks you to do it another way. Find the topic below.
The Android app from Google Play opens Mokxi full screen in Chrome. It is the same site with the same account and projects, and it updates whenever the site does, so there is nothing to update in the app for a new feature.
Buying Pro in the app
In the app, Pro is a Google Play subscription, paid in your own currency at Google Play's price.
- "Pro isn't available to buy in this app version yet." The app on your phone is an older build. Update Mokxi in the Play Store.
- "Google Play is still confirming the payment." Pro turns on by itself as soon as Google Play confirms it.
- "Google Play could not finish the purchase. Nothing was charged." Try again in a moment.
- "This Google Play subscription is already on another Mokxi account." A subscription belongs to the account that bought it. Sign in to that account.
- "This account already pays for its plan on mokxi.com." You already have a plan from the website, so Google Play refunds the new purchase.
- The student price needs a verified school email first, on your account page.
Only Pro is sold in the app for now. Other plans, gifts and Mokxi AI question packs are not sold in the app.
Canceling or changing a Play subscription
A subscription bought in the app is managed in Google Play, not in Mokxi's billing page. Billing in Settings shows Manage in Google Play, which opens it. When you cancel, Pro stays on until the end of the time you paid for.
Sending a sketch to a board
Upload over USB works from Chrome or Edge on a computer or Chromebook. On a phone, open the same project on a computer, or download the file from Send to board and finish there. See send a program to a real board.
Signing in
Sign in the same way as on the site, and you land in the same account. If a sign-in does not finish, see Google, Microsoft or GitHub sign-in fails.
Working on a small screen
The editor works with touch. Tips for a phone are in working on a phone.
An iPhone app
There is no iPhone or iPad app. Safari runs the whole editor, and Add to Home Screen gives it an icon: see install it as an app.
Still stuck
Write to us from /support with your phone's model and what you saw. More about the app is in the Android app.