What you see
You asked for a sign-in link, and no email arrives, or the link says it has expired. Work down the causes below. Every way in is described in signing in.
Fifteen minutes
A sign-in link is good for fifteen minutes. After that it is expired and asking for another one is the answer; there is nothing to recover.
The other links last longer: a verification link is good for 24 hours and a password reset for one hour.
Where it comes from
Mail sends from mail.mokxi.com. A sign-in or account message comes from
noreply@, so that is what to search your inbox for, and what to look for in a
spam folder.
Things worth checking, in order
- The spam folder. This is the answer most of the time.
- The address. The page answers the same way whether or not the address has an account, on purpose: telling a stranger which addresses are registered is not our business. So a typo looks exactly like a success.
- A school or company filter. Managed mail often holds a first message from a new sender for a while, or drops it. If you can, try a personal address.
- Press resend, once. The confirmation page has a resend on it. An address gets at most five link emails an hour, and each new link replaces the one before, so open the newest. A burst of presses slows down rather than speeds up.
Use another way in instead
You do not have to wait. The same account is reachable by Google, Microsoft or GitHub, as long as the email address matches and has been confirmed, and by a password if you set one.
Signing in with Google today and by link tomorrow lands you in the same account. See signing in.
You may not need to sign in at all
The simulator works signed out: every board, every part, the compiler and the serial monitor. Your work is kept in this browser as you go, and Share gives you a link that carries the whole project inside it. An account adds cloud saving and a page of your own, not the product.
Still stuck
Write to us from /support. A message there does not need an account and a person reads every one.