Delete your account
- Sign in at mokxi.com, in a browser or in the Mokxi app.
- Open your account's Danger zone: Account, then Settings, then Danger zone.
- Press Close account, type your handle or email to confirm, and press Delete my account.
Want a copy first? Download my data in the same place gives you everything your account holds as one file.
If you pay for a plan on the website, cancel it first from Billing in Settings: the account cannot be closed while a subscription is still set to renew. A plan already set to end does not stop you. A Google Play subscription is canceled with Google for you when you close the account. If Google cannot be reached, the account stays open and the page tells you how to cancel in the Play Store first.
If you have not signed in for a while, you are asked to prove it is you before the account closes: sign in again, or give your password or two-factor code.
Can't sign in? Write to hello@mokxi.com from the account's email address and we delete it for you within 30 days.
What is deleted
Right away: your profile, projects, learning progress, streaks and badges, class memberships, referrals, Mokxi AI question counts, your activity record, and the support conversations you started from the account or its email.
Within 30 days: the copies in our backups.
What we keep
- Billing records, for as long as tax law requires.
- A report you made about a project, so we can act on it, without your name.
- Other support conversations, for two years from the last message.
Delete some of your data and keep the account
- A project: open My projects, then Delete on the project.
- Your profile photo, name or bio: Account, Settings, Profile.
- The leaderboard: untick the box on /leaderboard.
- Anything else: write to hello@mokxi.com and we delete it within 30 days.
The full details are in the privacy notice.